Terms of Service
Last Updated: 30/11/2025
1. Agreement to Terms
By accessing or using the Louievale Equine website (louievale.com.au), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our website or purchase our products.
These terms apply to all visitors, users, and customers of our website.
2. About Louievale Equine
Business Name: Louievale Equine
ABN: 57 639 109 154
Location: Holbrook, NSW, Australia
Contact: louievaleequine@gmail.com
Louievale Equine is a sole proprietorship specialising in handmade horse tack and accessories.
3. Products and Availability
Product Descriptions
We strive to provide accurate descriptions and images of our products. However, please note:
- Colours may vary slightly due to screen settings and the handmade nature of our products
- All products are handmade, so minor variations are normal and expected
- Product dimensions and specifications are approximate
Availability
Products marked as "in stock" are ready to ship. Custom orders require 4-6 weeks to complete. We reserve the right to limit quantities or discontinue products at any time.
Pricing
All prices are in Australian Dollars (AUD) and include GST where applicable. We reserve the right to change prices at any time without notice, but changes will not affect orders already placed.
4. Orders and Payment
Placing an Order
When you place an order, you're making an offer to purchase. We reserve the right to accept or decline any order for any reason (stock availability, pricing errors, suspected fraud, etc.).
You'll receive an order confirmation email once your order is accepted.
Payment
We accept payment via:
- Credit/Debit cards (Visa, Mastercard, American Express)
- PayPal
- Shop Pay
- Other payment methods as offered by Shopify Payments
Payment is processed securely through Shopify Payments. We do not store your payment information.
Custom Orders
Custom orders require full payment upfront at the time of order. The remaining balance is due before shipping. Custom orders are made specifically to your specifications and cannot be cancelled once production begins.
5. Shipping and Delivery
Shipping
We ship to all locations within Australia via Australia Post. Shipping costs and estimated delivery times are displayed at checkout.
Delivery
We're not responsible for delays caused by Australia Post, natural disasters, or other events beyond our control. Delivery times are estimates only and not guaranteed.
Risk of Loss
Title and risk of loss pass to you upon delivery to the shipping carrier.
6. Returns and Refunds
Please refer to our Shipping & Returns Policy for full details.
Summary:
- 30-day returns on ready-made items in unused condition
- Custom orders are non-refundable
- Customer pays return shipping for change-of-mind returns
- Faulty items are replaced or refunded at no cost to you
7. Product Use and Safety
Intended Use
Our products are designed for use with horses and dogs as intended. We're not responsible for:
- Misuse of products
- Use with animals other than horses or dogs (unless specified)
- Modifications made to our products
- Damage caused by improper care or storage
Safety
Always inspect your tack before each use. Replace worn or damaged items immediately. We're not liable for injuries or damages resulting from product failure due to wear, misuse, or lack of maintenance.
8. Intellectual Property
Our Content
All content on our website — including text, images, logos, product designs, and photographs — is owned by Louievale Equine and protected by Australian and international copyright laws.
You may not:
- Copy, reproduce, or distribute our content without permission
- Use our images or product descriptions for commercial purposes
- Claim our work as your own
Your Content
If you submit reviews, photos, or other content to us (via social media, email, etc.), you grant us a non-exclusive, royalty-free license to use, display, and share that content for marketing purposes.
We love seeing photos of our products with your horses! Tag us @louievaleequine and we may feature you.
9. Limitation of Liability
To the fullest extent permitted by Australian law:
- Louievale Equine is not liable for any indirect, incidental, or consequential damages arising from your use of our products or website
- Our total liability is limited to the purchase price of the product in question
- We're not responsible for injuries to people or animals, property damage, or other losses resulting from product use
This does not affect your rights under Australian Consumer Law.
10. Australian Consumer Law
Nothing in these Terms of Service excludes, restricts, or modifies any guarantee, warranty, term, condition, right, or remedy that you have under Australian Consumer Law that cannot be lawfully excluded.
Under Australian Consumer Law, you have rights and remedies if products are faulty or don't match their description. Our goods come with guarantees that cannot be excluded.
11. Prohibited Activities
You may not use our website to:
- Violate any laws or regulations
- Infringe on intellectual property rights
- Transmit viruses or malicious code
- Harass, abuse, or harm others
- Impersonate any person or entity
- Collect information about other users
- Interfere with the website's operation
We reserve the right to terminate access for anyone who violates these terms.
12. Third-Party Links
Our website may link to external sites (social media, suppliers, etc.). We're not responsible for the content or practices of these third-party websites. Use them at your own risk.
13. Modifications to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated "Last updated" date.
Your continued use of the website after changes are posted constitutes acceptance of the new terms.
14. Governing Law
These Terms of Service are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.
15. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full effect.
16. Contact Us
Questions about these Terms of Service?
Email: louievalequine@gmail.com
Response time: Within 24-48 hours
We're here to help and happy to clarify anything you're unsure about.
By using louievale.com.au, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.