Louievale Equine
Snap Lock Hook
Need help choosing the right size or length? Every product is handmade to order so we can customise to your exact needs.
Email: louievaleequine@gmail.com
Your Louievale tack is built to last with proper care:
Regular Cleaning
- Rinse with clean water after each use to remove dirt and sweat
- For stubborn dirt, use a soft brush
- Hang to air dry completely before storing
- Avoid harsh chemicals
Storage
- Store loosely coiled in a cool, dry place away from direct sunlight
- Keep away from moisture to prevent mildew
Inspection
- Regularly check knots and hardware for wear
- Replace if you notice fraying, loose knots, or damaged hardware
Pro tip: Rope naturally softens with use but maintains incredible strength. It'll become more comfortable for your horse while staying secure.
Australia Wide Shipping
We ship from Cairns, QLD to all corners of Australia.
- Standard Shipping: 5–7 business days
- Express Shipping: 2–3 business days
- Free Shipping: On orders over $200
Processing Time
- Ready-Made Items: Ships within 1 week
- Custom Orders: 4–6 weeks (we'll confirm timeline before you order)
Tracking
You'll receive a tracking number via email as soon as your order ships. Track your package through Australia Post.
Questions about your order? Email us at louievaleequine@gmail.com
30-Day Return Policy
We want you and your horse to absolutely love your Louievale gear. If you're not completely satisfied, we accept returns within 30 days of delivery.
Eligible for Return
- Ready-made items in unused, original condition
- Items with tags still attached
- Items without dirt, hair, or signs of use
Not Eligible
- Custom orders (made specifically for you)
- Personalised/monogrammed items
- Items showing signs of wear or use
How to Return
- Email us at louievaleequine@gmail.com with your order number
- We'll send you return instructions
- Package securely and ship back to us
- Refund processed within 5–7 business days
Damaged or defective items? Contact us immediately with photos. We'll replace or refund — no questions asked.
Want this in a different colour, size, or with a personal touch? We love custom orders!
Head to our Custom Orders page to get started, or send us a message and we'll chat through the options.
