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Custom orders are our jam! Here's the process: Fill out our custom order form (or email us) with what you're after — colours, size, hardware, any special requests. We'll get back to you within 24–48 hours with a quote and timeline. Once you approve, you pay for your order, and we get to work creating your one-of-a-kind piece. We'll keep you updated along the way. Easy as!

Absolutely! We're happy to send progress photos if you'd like to see how it's coming along. Just let us know when you place your order. We want you to love it, so we're all about keeping you in the loop.

Custom pieces typically take 4–6 weeks from the time we start. We'll give you a more specific timeline when we send your quote. If you need something by a certain date (birthday, competition, special occasion), let us know upfront and we'll do our best to make it happen!

Before we start making your piece, you can change anything you like — colours, size, design tweaks, all good! Once we've started work and purchased materials, custom orders can't be cancelled or changed (since we're making it specifically for you). We always confirm all the details with you before we begin, so you'll have peace of mind.

All of our payment options are available to be viewed at checkout. We are currently looking into buy-now-pay-later options such as Afterpay.

Great question! We have a size guide on every product page with measurements for Mini, Pony, Cob, Full, and Draft. If you're between sizes, we recommend sizing up for comfort. Still not sure? Email us a photo of your horse and we'll help you nail the right size!

No stress! If you've ordered a ready-made halter and it doesn't fit quite right, you can exchange it within 30 days for a different size. Just shoot us an email and we'll sort you out.

Yes! That's exactly what custom orders are for. Give us the measurements and we'll make a halter that fits your horse perfectly. Whether you've got a chunky cob or a delicate pony, we've got you covered.

On standard accessories we use Australian standard marine-grade rope. It's incredibly strong (1,200kg+ breaking strength), UV-resistant, soft on your hands and your horse, and built to handle the harsh Aussie sun and paddock conditions. It's the same quality rope used in marine and outdoor applications, so you know it's tough. We also have different styles of quality ropes.

Our rope is UV-resistant, so it holds up really well in the sun. You might see some slight fading over years of heavy use and sun exposure (because, Australia), but it won't happen quickly. Proper care helps too — rinsing off dirt and sweat after rides keeps everything looking fresh.

Absolutely! Our rope has impressive breaking strength, and every knot is tied by hand to ensure maximum strength. We wouldn't sell it if we didn't trust it with our own horses. That said, like any gear, you should inspect it regularly for wear and replace it if you notice any damage.

Yes! Every piece is designed with horse safety in mind. We use quality materials, hand-tie every knot, and test everything before it goes out. That said, you should always inspect your gear before each use (just like you would with any tack) and replace worn items. We're not responsible for damage caused by wear, misuse, or lack of maintenance.

So many! We've got everything from classic blacks and browns to bold teals, hot pinks, purples, and earthy colours. Check out our Instagram (@louievaleequine) to see some combos in action, or email us if you want to see specific colours before ordering.

Yep! Custom orders are all about making it yours. Want a two-tone halter in teal and black? Done. Want a rainbow lead rope? Let's do it. Want something soft and earthy in cream and tan? Beautiful. If you can dream it, we can probably make it.

We don't send out physical samples (too many colours, not enough hours in the day!), but we're happy to send photos of specific colours or combos you're considering. Just email us and we'll help you visualise it.

We ship via Australia Post, and delivery times depend on where you are:

• Standard Shipping: 5–7 business days
• Express Shipping: 2–3 business days
• Free Shipping on orders over $200!

Not yet! Right now we only ship within Australia. International shipping might be coming in the future — stay tuned!

Ready-made items ship within 1 week. Custom orders take 4–6 weeks to make, then ship. You'll get a tracking number as soon as your order is on its way.

We'll work with Australia Post to track it down. If it's confirmed lost, we'll send you a replacement or issue a refund. Just let us know as soon as you realise something's up.

We're based in Cairns, QLD. If you're local and want to pick up your order, send us an email when you order and we'll arrange it. We love meeting local horse people!

Easy! Just rinse with clean water after each use to get rid of dirt and sweat, then hang to dry. Avoid machine washing or harsh chemicals — they're overkill and can damage the rope. That's it!

Yes, it can be washed in the washing machine. We recommend using a light, gentle cycle and placing it in a laundry bag. Air dry only — do not tumble dry — to help maintain the quality and longevity of your gear.

Hang your halters and leads in a cool, dry place away from direct sunlight. Avoid leaving them folded or crumpled for long periods — hanging helps them keep their shape. Keep them away from moisture to prevent mildew.

With proper care, years! How long depends on how often you use it and how well you maintain it. Regularly check for wear (frayed rope, loose knots, damaged hardware) and replace when needed. Rope softens with use but stays strong — it's built to last.

You've got 30 days to return ready-made items if they're unused and in original condition. Custom orders are non-refundable (since they're made just for you). Full details are in our Shipping & Returns Policy, but the short version is: we want you happy, so if something's not right, let us know and we'll sort it out.

Absolutely! Email us and we'll arrange an exchange. Exchanges must occur within 30 days of your purchase. See our full exchange policy here.

Contact us immediately with photos and we'll send a replacement or refund you — your choice. We inspect everything before it ships, but sometimes things happen in transit. We'll make it right, no questions asked.

Every single piece! Every knot is tied by hand right here in Cairns, QLD. No factories, no mass production — just quality craftsmanship and a whole lot of patience.

Yes! We make halters, lead ropes, reins, lunge lines, and dog leads. Basically, if it can be made from rope and it's for your horse (or dog), we can probably make it.

Absolutely! Check out our Instagram @louievaleequine for photos of recent work, custom orders, and happy customers. You can also browse our Shop page to see what's currently available.